Official Privacy Policy
At 1win N.V., operating under Curacao eGaming license number 8048/JAZ, we are committed to protecting the privacy and security of our users in Pakistan. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services.
Information We Collect
- Personal Identification Data: Full name, date of birth, email address, and Pakistani phone number.
- Identity Verification Data: Images of your Computerized National Identity Card and live selfie verification, collected solely for compliance with anti-money laundering regulations and age verification.
- Financial Data: Transaction history, deposit and withdrawal amounts, and masked payment details. We do not store full credit card numbers or complete wallet seed phrases on our servers.
- Technical Data: IP address, browser type, device information, operating system, and cookies to ensure platform security, prevent fraud, and improve user experience.
How We Use Your Information
We use your data strictly for the following purposes:
- To create, manage, and secure your 1win account.
- To process deposits and withdrawals securely via our local and international payment partners.
- To verify your identity and prevent fraud, underage gambling, and money laundering.
- To communicate with you regarding account updates, promotional offers, and customer support inquiries.
Data Protection and Security
We implement industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial data is stored on secure, access-controlled servers. We conduct regular third-party security audits to identify and mitigate potential vulnerabilities.
Third-Party Disclosure
We do not sell, trade, or rent your personal identification information to third parties. We may share necessary data with trusted third-party service providers, such as payment processors and KYC verification vendors, strictly for the purpose of providing our services, and only under strict confidentiality and data protection agreements.
Your Data Rights
Under international data protection standards, you have the right to request access to the personal data we hold about you, request correction of inaccurate or incomplete data, and request deletion of your account and associated data. This is subject to legal retention requirements for financial and anti-money laundering records, which mandate we keep transaction data for a minimum of 5 years.
Contact Us
If you have any questions or concerns about this privacy policy, please contact our customer support team or email our Data Protection Officer at [email protected].