Official Commitment to Responsible Gaming

At 1win, we are committed to providing a safe, transparent, and entertaining environment. We believe that gaming should be a form of leisure and entertainment, not a way to make money or solve financial problems. We actively promote responsible gaming and provide robust tools to help our players stay in control.

Recognizing Problem Gambling

Gambling should be fun. Please be aware of the warning signs of problematic behavior. If you experience any of the following, it may be time to seek help:

  • Spending more time or money on gaming than you can afford.
  • Chasing losses in an attempt to win back money.
  • Borrowing money, selling possessions, or using funds meant for essentials to fund your account.
  • Neglecting work, studies, or family responsibilities due to gaming.
  • Feeling anxious, depressed, or guilty about your gaming habits.
  • Lying to family or friends about the extent of your gambling.

Official Player Protection Tools

You can manage your gaming activity directly from your profile settings. We encourage you to use these tools proactively:

  • Deposit Limits: Set a maximum amount you can deposit daily, weekly, or monthly.
  • Loss Limits: Cap the maximum amount you are willing to lose in a specific period.
  • Wager Limits: Restrict the total amount of money you can bet.
  • Reality Checks: Set pop-up reminders to appear every 30, 60, or 90 minutes to inform you of your session duration and net result.

Self-Exclusion Policy

If you need a longer break, you can choose to self-exclude from 1win.

  • Temporary Exclusion: You can lock your account for 24 hours, 7 days, 30 days, or 6 months. During this time, you cannot log in, deposit, play, or receive promotional materials.
  • Permanent Exclusion: If you wish to close your account permanently, please contact our support team. Once processed, this action is irreversible, and all personal data will be handled according to our privacy policy.

Prevention of Underage Gambling

1win strictly prohibits anyone under the age of 18 from registering or playing. We employ rigorous age verification checks during the CNIC KYC process. We recommend using parental control software, such as Net Nanny, CyberPatrol, or Qustodio, to block access to gambling websites on devices used by minors, and to keep your 1win passwords secure.

External Professional Support

If you need professional, confidential help, please reach out to these independent organizations:

Contact Us for Responsible Gaming Support

Our support team is trained to handle responsible gaming inquiries with strict confidentiality and empathy. If you need assistance activating any limits or self-exclusion, please contact us via live chat or email us directly at [email protected].